Cancellation and Returns

  • You can not cancel your order when it is dispatched. If your order is shipped, you can return it till up to 7 days from the date of delivery for a full refund only in case of broken material. Refund will be provided to the original payment mode within 15 days from the date of delivery.
  • You can call our customer service +91-73076 60045 or write to us at info.eletouch@gmail.com we will mail you the detailed instructions on how to return the product. We will also arrange a pick up from your place at your convenient time at no cost.
  • Once your item is delivered, kindly shoot a video while unboxing of it. If in case the product is damaged, send us the video. Our Quality Assurance department will review the returned item and resend or refund as per company policy.
  • Return and refund or exchange only once successful complete product return as same condition we sent with gifts if provided.
  • Discoloration of jewellery: The discolouring of jewellery may sometimes occur due to reaction with Mercury, Rose Water, Perfumes, Flowers, Acid, Spillage, Exposure of solder, etc.
  • No guarantee for any kind of plating.
  • Any item that shows the sign of wear or has been altered, resized (by a jeweler other than the company), or damaged cannot be accepted.
  • Alongside returns, we offer free return shipping for exchanges and resizing. For any other queries, please feel free to call us +91-73076 60045.
  • If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
  •  If Product In-transit status customer cannot cancel the orders.
  • Please Do Not Accept Tempered or Unsealed or taped parcel/delivery by Delivery person as we send orders through POD sealed temper proof  bags only we held no responsibility if you accept unsealed Unsealed or taped parcel/delivery by Delivery person return or refund don't apply on such orders.