Shipping Policy

At TheEleTouch, we understand the importance of timely and reliable shipping when it comes to online shopping. That's why we have implemented a comprehensive shipping policy to ensure a smooth and efficient delivery process for our valued customers.

1. Shipping Methods: We offer a variety of shipping methods to cater to your needs. Whether you prefer standard shipping, express shipping, or international shipping, we have options available to suit your requirements.

2. Processing Time: Once your order is placed, our dedicated team works diligently to process and prepare your items for shipment. Our standard processing time is 1-2 business days, ensuring that your order is ready to be shipped as quickly as possible.

3. Shipping Time: The shipping time will vary depending on the shipping method you choose and your location. Our delivery service typically ensures orders reach our customers within a window of 7 to 13 days at the latest. This timeframe reflects our commitment to prompt delivery while accommodating potential variations in shipping times. We partner with reputable shipping carriers to ensure timely and secure delivery of your items. Please note that shipping times may be affected by external factors such as weather conditions or customs clearance processes.

4. Shipping Costs: We strive to offer competitive shipping rates to our customers. The shipping cost will be calculated based on the weight and dimensions of your order, as well as the destination. You can view the shipping cost at the checkout before finalizing your purchase.

5. Tracking Information: To keep you informed about the progress of your shipment, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email, allowing you to track your package's journey until it reaches your doorstep.

6. International Shipping: We are proud to offer international shipping to customers around the world. However, please note that international shipments may be subject to customs duties, taxes, or other fees imposed by the destination country. These additional charges are the responsibility of the customer and may vary depending on the country's regulations.

7. Shipping Restrictions: While we strive to provide shipping services to as many locations as possible, there may be certain restrictions due to legal or logistical limitations. If we are unable to ship to your location, we will notify you promptly and provide alternative solutions if available.

8. Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work closely with the shipping carrier to resolve the issue and ensure that you receive a satisfactory resolution.

9. Customer Support: If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our friendly customer support team. We are here to assist you and provide the necessary information to make your shopping experience with us enjoyable and hassle-free.

At TheEleTouch, we are committed to delivering your jewelry with care and efficiency. We appreciate your trust in our brand and look forward to serving you with our exceptional shipping services.